1. Interpretation
1.1 Any reference in these conditions to “we” or “us” is a reference to the Contractor. Any reference in these conditions to “you” is a reference to the Customer.
Terms & Conditions
F&F Moves Limited Company No. 16594977
These conditions set out the terms of the contract between the Removal and/or Storage Contractor (“the Contractor”) and you (“the Customer”).
2. Quotations
2.1 F&F Moves Limited is not currently registered for VAT, so VAT is not added to quotations. Quotations do not include any other customs duties, levies or fees payable to the government or other statutory bodies.
3. Work Excluded From Our Quotations
Unless previously agreed in writing we will not: Dismantle or assemble customized or Italian unit furniture (flat-pack), disconnect appliances (washing machines/cookers), or remove floor coverings.
4. Excluded Property
The following items are specifically excluded and will not be removed or insured: Jewellery, watches, money, dangerous items, animals, refrigerated food, and owner-packed property unless signs of external damage exist.
5. Customer's Responsibility
5.1 Declare to us the proper value of the Goods. For values over £25,000, we require a signed valued inventory prior to commencement.
7. Postponements/Cancellations
7.1 Charges apply based on notice: 1-2 days (50% deposit forfeited), Less than 24 hours (100% deposit forfeited).
8. Payment of Removal Charges
Jobs priced at £600 or less do not require an upfront payment. For jobs priced above £600, a deposit may be required; the amount will be confirmed with the Customer before booking.
9. Our Liability for Loss or Damage
9.1 Maximum £50 per item if you choose not to claim through insurance.
9.2.1 Excess fees: £350 for Goods in Transit, £500 for Public Liability claims.
12. Time Limits for Claims
Claims must be notified in writing WITHIN 24 HOURS of delivery by email to info@ffmovesltd.com.
18. Jurisdiction
This contract is subject to the laws of England and Wales.