Refer & Earn Terms

1. Programme and eligibility

The F&F Moves Refer & Earn programme is operated by F&F Moves Limited. Registration is free and is open to eligible individuals, businesses and professionals, including estate agents, cleaners and similar service providers.

Referrers must be aged 16 or over. Referrers aged 16–17 may register and generate referrals, but parental or legal guardian consent must be confirmed before their first payout. A person found to have been under 16 when a referral was generated is not eligible for that referral, and it does not become eligible retrospectively when they later turn 16.

Existing or former F&F Moves customers may become referrers and earn rewards for introducing genuinely new customers. Current F&F Moves employees and subcontractors are not automatically eligible for the public Refer & Earn programme while working with F&F Moves; any lead rewards for them are handled separately.

Joining the programme does not create employment, worker, agency, franchise, partnership or subcontractor status. Referrers are not authorised to set prices, offer discounts, guarantee availability, agree terms or make contractual commitments on behalf of F&F Moves.

2. Referrer accounts

Each referrer account must use a unique email address and a unique phone number. Duplicate email addresses or duplicate phone numbers are not permitted across referrer accounts.

Businesses may register an account in the name of the business and may have separate accounts for different branches or staff members where each account has a unique email address and unique phone number and the branch or contact person can be clearly identified.

Where an account is registered on behalf of a business, the account, referral history and eligible rewards belong to that business rather than the individual contact person. The business may update its contact person subject to reasonable verification.

Referrers may update permitted contact and location details subject to validation, uniqueness and security checks. A new email address does not replace the registered email until it is confirmed through the secure link sent to the new address. Name changes require manual review and do not take effect merely because a request was submitted. Approved updates remain part of the same account and do not create a new referral code or remove existing referral history or eligible rewards.

Referral accounts and codes are personal to the registered referrer, or business-specific where registered on behalf of a business. They may not be sold, assigned, gifted or transferred without F&F Moves' approval.

Where the My Referrals portal is available, access is provided through a time-limited sign-in link sent to the account's registered email address. Referrers must keep those links and access to that mailbox secure and must not share a portal sign-in link with another person.

Portal referral, reward and payout-status information is provided for account convenience. F&F Moves' programme records and these programme rules remain authoritative if information is delayed, under review or displayed incorrectly.

3. New customers and qualifying referrals

A reward is available only for bringing a genuinely new customer to F&F Moves. A person or business that was already an F&F Moves lead or customer before the referral was recorded does not qualify as a new customer.

A customer does not become new merely by using a different email address, phone number, name variation, business name or other alternative details. Where F&F Moves can reasonably identify the same underlying person, business or customer relationship, no new-customer reward is payable.

A referral may relate to an individual customer whose booking is paid by their business, or vice versa, where F&F Moves can reasonably verify that it is the same genuine customer relationship and not an attempt to create an artificial new customer.

Family members, friends and other personally known people may be referred provided they are genuinely new customers and all programme rules are satisfied.

4. First-contact attribution

A valid referral must exist at the customer's first contact with F&F Moves. The first valid referral attribution is decisive and cannot later be replaced by another referrer.

A referral code may be provided through the website, telephone, WhatsApp or another genuine first-contact channel. If no valid referral tracking or valid referral code exists at first contact, the referral cannot normally be added later.

No manual exception is made merely because a referrer later provides screenshots, messages or other evidence that they previously recommended the customer. If a customer supplied a valid code at first contact but F&F Moves failed to record it because of a genuine internal administrative or system error, the attribution may be corrected where there is clear evidence that the valid code was provided at first contact.

An invalid, incorrect or nonexistent code provided at first contact cannot be corrected retrospectively by supplying a valid code later.

Once a valid attribution has been recorded, the customer cannot later request that the referral be reassigned to another referrer.

5. Referral links and tracking

Referral-link tracking is retained for 30 days. F&F Moves uses first-touch attribution within that tracking window.

If a prospective customer first arrives through referrer A's valid link and later arrives through referrer B's link before contacting F&F Moves, the original valid attribution to A is not overwritten.

If A's 30-day tracking period expires without the prospective customer contacting F&F Moves, and the still-new customer later arrives through B's valid referral link and contacts F&F Moves within B's valid tracking window, attribution may go to B.

If tracking is lost because cookies are deleted, another device is used, private/incognito browsing is used or cookies are blocked, the customer may still qualify by providing the valid referral code manually at first contact. Without valid tracking or a valid code at first contact, no attribution is made.

Where valid first-touch tracking already exists for one referrer, a different manual code supplied later does not overwrite that earlier valid attribution.

6. Booking window and expiry

Once a valid referral has been recorded at the customer's first contact, the customer has 90 days from that first contact to make a qualifying booking.

If a qualifying booking is made within the 90-day period, the referral remains valid even if the service or move is scheduled or completed after the 90-day period.

If that booking is later rescheduled, the referral remains valid provided it is still the same underlying booking or job.

If no qualifying booking is made within 90 days, the referral expires. The customer does not become a new customer again merely because the referral expired; they remain an existing F&F Moves lead/customer and cannot later qualify as a newly referred customer through another referrer.

If a booking is cancelled completely and the customer later returns for a separate future job, the old referral does not automatically carry over.

7. Qualifying bookings and one-reward rule

A referral reward may apply to any genuine eligible F&F Moves booking, not only removals, provided all programme rules are satisfied.

The programme rewards the acquisition of a new customer rather than each invoice, service or future booking. Only one referral reward is payable for the same newly referred customer in connection with the referral relationship.

A couple, family, household or booking containing multiple named customers is treated as one qualifying customer/job for reward purposes.

Splitting a booking across invoices, payments, stages or services does not create additional rewards. Where one eligible booking includes multiple services, such as removals and packing, the reward tier is calculated from the total eligible final amount paid for that booking.

8. Reward tiers

A qualifying booking must have a final paid value of at least £150. Bookings below £150 do not generate a referral reward.

The tier is calculated from the final amount actually retained by F&F Moves after discounts, adjustments, credits and refunds, not the original quotation. Exact tier boundaries remain in the lower tier: for example £300 = £25, £600 = £50 and £1,000 = £75.

If a booking later receives a partial refund, the eligible booking value is recalculated using the net amount ultimately retained by F&F Moves.

9. When rewards become payable

A reward becomes payable only after the eligible booking has been completed and F&F Moves has received full payment.

An eligible reward is scheduled for payment 7 days after the referred booking has been completed and fully paid.

No reward is payable for a cancelled, unpaid, partly unpaid, fraudulent or otherwise ineligible booking, or where the relevant payment is subject to chargeback or payment dispute.

Where a complaint, payment dispute, chargeback review or similar unresolved issue remains open at the scheduled payout time, F&F Moves may delay the payout until the issue is resolved. A delay does not automatically mean that the reward has been refused.

If a reward has already been paid and the underlying booking later becomes subject to a refund, chargeback or confirmed fraud, F&F Moves may recover that amount only by deducting it from the referrer's future eligible rewards. F&F Moves will not otherwise seek repayment directly from the referrer.

10. Payouts and bank details

Eligible referral rewards are denominated and paid in GBP by bank transfer. Bank details are not collected during registration and are requested only when a referrer has an eligible reward ready for payout.

The bank account holder name must reasonably correspond to the registered referrer or registered business. A mismatch may cause the payout to be placed under review before transfer.

Referrers are responsible for providing accurate bank details. F&F Moves is not responsible for delays, failed transfers or losses caused by incorrect details supplied by the referrer, except where F&F Moves itself made the error.

If a transfer is rejected, returned or fails because of incorrect or unusable bank details, the eligible reward remains payable but is placed on hold until valid replacement details are supplied.

Multiple eligible rewards may be combined into one bank transfer for administrative convenience while remaining separately recorded in the programme records.

Currency conversion charges, receiving-bank fees, intermediary-bank fees or similar third-party charges are outside F&F Moves' control and do not increase the reward amount owed.

11. Referrers aged 16–17

Registration requires an age confirmation indicating either 18+ or aged 16–17. F&F Moves does not require the full date of birth merely for programme registration.

Accounts registered as aged 16–17 are flagged as requiring parental or legal guardian consent before the first payout. Where a 16–17-year-old does not have their own bank account, an eligible payout may be made to a parent or legal guardian's account after reasonable verification of identity, relationship and consent.

If a referrer initially states that they are 18+ but F&F Moves later reasonably determines that they are aged 16–17, the account may be reclassified rather than automatically cancelled, and parental or guardian consent will be required before payout.

Once a referrer reaches age 18, future payouts may be made directly to their own account without parental or guardian consent, subject to normal payout verification.

12. Self-referrals and artificial referrals

Self-referrals do not qualify. A referrer cannot earn a reward for their own booking.

Where a referrer owns or controls a business and uses their own referral code for that business's booking or for another booking from which they personally benefit, it is treated as a self-referral and does not qualify.

Fake enquiries, fake bookings, fabricated jobs, bots, fake accounts, automated traffic or other artificial methods used to generate or manipulate referrals are treated as fraud or programme abuse.

Creating or controlling multiple referrer accounts through different identities, relatives or alternative details in order to bypass attribution, verification or programme rules is prohibited.

13. Promotion, advertising and brand use

Referral codes and links may be shared publicly, including organically through social media, websites, blogs, Facebook, TikTok or WhatsApp. A referral may qualify even if the referrer has never personally spoken with the customer.

Referrers may use the F&F Moves name or logo to promote the programme only where they do not alter the logo, do not present themselves as an official F&F Moves account or representative, and do not create misleading materials.

Referrers may create their own flyers, posters or social media graphics provided those materials do not appear to be official F&F Moves communications and do not contain invented prices, discounts, guarantees or unauthorised claims.

Paid advertising using the F&F Moves name, brand, logo or branded search terms in a way that could appear official is prohibited without prior written approval from F&F Moves.

Referrers may not create or use domains, usernames, page names or accounts incorporating the F&F Moves brand in a manner that could appear official without prior written approval.

Referral codes may not be distributed through coupon sites, discount sites, promo-code aggregators or similar platforms.

Repetitive spam, bulk unsolicited messages and mass unsolicited promotion are prohibited.

Referrers may not make false, misleading, exaggerated or guaranteed earnings claims about the programme.

When promoting the programme publicly, referrers should clearly disclose that they may receive a referral reward if somebody uses their code or link and the resulting booking becomes eligible.

Referrers may not offer, promise or share part of their referral reward with the referred customer as an incentive, unauthorised discount or inducement to use their code or link.

14. Abuse, verification and account status

F&F Moves may require reasonable identity verification before payout, particularly where registration information appears false, inconsistent, temporary or suspicious.

F&F Moves may place a referral or reward under review and may refuse payment where there is fraud, fabricated referrals, false information, duplicate-account manipulation, brand misuse or other programme abuse.

Accounts may be suspended or terminated for spam, misleading advertising, misuse of the F&F Moves brand, fraudulent activity or conduct that falsely appears official or materially harms the company.

Only referral codes linked to active accounts can generate new eligible referrals. A code belonging to an account that is suspended at the customer's first contact does not create a new valid attribution.

Referrals validly recorded before a later suspension are not automatically cancelled. They remain recorded, although associated rewards may be placed under review until the reason for suspension is resolved.

A later programme breach does not automatically cancel a reward that was already legitimately earned and eligible unless the breach, fraud or misconduct is connected to that reward or otherwise makes it ineligible.

15. Referral codes and account continuity

A referral code does not automatically expire while the account remains active and the programme continues.

F&F Moves may disable an existing code and issue a replacement where there is suspected misuse, compromise, security risk, fraud-prevention need or another legitimate operational reason. Previously valid referral history remains linked to the referrer.

Accounts do not expire automatically because of inactivity and may remain active while the programme continues unless there is a legitimate reason for suspension or closure.

If a valid code or referral link is redistributed by somebody other than its registered owner, attribution remains with the registered owner of that code or link, provided the referral otherwise satisfies the programme rules.

Deleting the original post or message in which a referral code or link was shared does not cancel a referral that had already been validly recorded.

16. Privacy and referral information

Referrers must not submit or share another person's personal details, such as name, phone number, email address or address, with F&F Moves without that person's knowledge or consent. The preferred process is for the referrer to share their code or link and for the prospective customer to contact F&F Moves directly.

Referral registration, attribution and programme information is handled as described in the Privacy Policy.

If a referrer requests account deletion, F&F Moves may retain only personal information reasonably necessary for legal, accounting, payment-record, fraud-prevention, dispute-resolution or other applicable compliance purposes, while deleting or anonymising other information where appropriate.

17. Programme records

F&F Moves' programme records, including referral account records, referral codes, first-contact attribution, customer records, booking records, final payment information, refund information and account status, are used to determine whether a referral and reward satisfy the programme rules.

A referral code or link does not itself guarantee a booking, completed service or reward.

Attempts to claim or assign referrals retrospectively after a customer has already contacted F&F Moves without a valid referral may be treated as programme abuse.

18. Programme changes, closure and exceptional circumstances

F&F Moves may modify, suspend or end the Refer & Earn programme in the future. Changes will not cancel referral rewards that were already legitimately earned and eligible before the change took effect.

If a referrer closes their account or requests deletion, rewards already legitimately earned and eligible remain payable. Referrals or rewards that have not yet become eligible may be cancelled when the account is closed, subject to applicable legal and data-retention requirements.

If a referrer dies or becomes legally incapable of managing their account, an already legitimately earned and eligible reward may be paid to their lawful personal representative, estate, attorney or other legally authorised person, subject to reasonable verification and applicable legal requirements.

Referrers are responsible for their own personal tax obligations arising from rewards where applicable. F&F Moves does not assume the referrer's personal tax responsibilities.

Referrers may participate from outside the UK provided they can be reasonably verified and can receive the programme's bank-transfer payouts. The referred booking itself must remain a genuine eligible F&F Moves booking.

19. Contact

Questions about a referral account, attribution or reward can be sent to info@ffmovesltd.com or raised by calling 07385 357872.